Program Overview

  • Poison Help Hotline 1-800-222-1222
  • Immediate response to poisoning emergencies
  • Questions answered 24/day, 365 days a year
  • Education programs to public to prevent poisonings
  • Healthcare provider programs on poisoning management

The West Texas Regional Poison Center (WTRPC) at University Medical Center of El Paso is America’s first 24-hour bilingual regional poison control center certified by America’s Poison Centers. Our staff is uniquely qualified to provide expert poison information in English and Spanish to patients, caregivers, families, educators, health care providers, emergency personnel, public health professionals, and law enforcement agencies.

Approximately 45 percent of calls to the WTRPC are regarding children less than six years of age, so it is important to make sure your babysitters and family members caring for your children know to call 1-800-222-1222 for any questions. Calls from healthcare professionals in hospitals, doctor’s offices, or clinics make up approximately 30 percent of our calls. 

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It is an integral partner in the Texas Poison Center Network, and part of six regional poison control centers located in El Paso, Amarillo, Dallas, Galveston, San Antonio, and Temple that work in conjunction with the Texas Commission on State Emergency Communications and the Texas Department of State Health Services to serve the entire state of Texas.

The mission is to reduce the morbidity, mortality, and costs associated with poisonings through the provision of quality care to the citizens of Texas. This is accomplished by providing immediate response to poisoning emergencies and questions via our Poison Help Hotline 1-800-222-1222 which is answered 24 hours a day, 365 days a year. We also provide educational programs to the general public in the prevention of poisonings as well as educational programs to healthcare providers in the management of poisonings.


West Texas Regional Poison Center
University Medical Center of El Paso
4815 Alameda Ave
El Paso, TX 79905

Contact us

24-hour Poison Help Hotline 1-800-222-1222

Administration: (915) 534-3800
Monday through Friday 8:00 a.m. – 5:00 p.m.

Education and Marketing: (915) 534-3802
Monday through Friday 7:00 a.m. – 3:00 p.m.



Saved each year in unnecessary healthcare costs by safely keeping patients with minor accidents at home


Hotline calls answered each year


of calls to the WTRPC come from home. Keep our number handy.